Return Policies

Return Policy

We are unable to accept returns for custom items as they are tailored to order and cannot be resold. We do not offer refunds for delayed deliveries as we dispatch items on time, and once with the courier, it is beyond our control.

Please examine your order upon receipt for any damages or issues. Should the item be defective, damaged, or incorrect, contact us immediately for resolution. 

Certain items are non-returnable, including perishable goods and custom products. We also do not accept returns for sale items. Feel free to reach out if you have queries about specific items.

Refunds will be processed after receiving and inspecting your return. We will inform you of the approval status and issue the refund to your original payment method. Please note that it may take some time for your bank or credit card company to finalize the refund.

Right of Withdrawal

• If you are a consumer (i.e., a natural person who places the order for a purpose that cannot be attributed to your commercial or independent professional activity), you have a right of withdrawal in accordance with the statutory provisions.
• If you, as a consumer, exercise your right of withdrawal according to section 4.1, you will bear the regular costs of the return shipment.
• Otherwise, the regulations on the right of withdrawal apply as set out in detail in the following

 

Instructions on Withdrawal¹

Right of Withdrawal

• You have the right to withdraw from this contract within fourteen days without giving any reason.
• The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.
• To exercise your right of withdrawal, you must inform us (La Lorenz GbR, Amalienburgstraße 13, 81247 Munich, 0049 1777048615, hello@cheersday.de) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or an email). You may use the attached model withdrawal form, but it is not mandatory. You can also electronically fill out and submit the model withdrawal form or another clear statement on our website https://cheersday.de/pages/contact . If you use this option, we will promptly send you a confirmation of receipt of such withdrawal (e.g., by email).
• To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we will reimburse all payments we have received from you, including delivery costs (except for the additional costs arising if you chose a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received your notification of withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the initial transaction, unless you have expressly agreed otherwise; in any case, you will not incur any fees as a result of this reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You must send back the goods or hand them over to us or to (insert here the name and address of the person authorized by you to receive the goods, if applicable) without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

- End of the Instructions on Withdrawal -

(¹ These instructions on withdrawal apply from 01.05.2022. They do not apply to the separate delivery of goods.)

 

Model Withdrawal Form

 

  

(If you want to withdraw from the contract, please fill out this form and send it back.)

 

 

• To La Lorenz GbR, Amalienburgstraße 13, 81247 Munich, Email: hello@cheersday.de

 

• I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
• Ordered on (*)/received on (*)

 

• Name of the consumer(s)

 

• Address of the consumer(s)

 

• Signature of the consumer(s) (only if notified on paper)

 

• Date

(*) Delete as appropriate.